How People-First Communication Transforms Organizations

“Even if an airplane can go at a thousand kilometers an hour, we're still really interested as humans in how fast a human can run.” – Nellie Wartoft

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In this episode of The People Dividend podcast, host Mike Horne speaks with Nellie Wartoft, CEO and founder of Tigerhall, about the future of organizational communication, the real drivers of change management, and what it means to lead with a people-first mindset.

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Nellie shares her journey from Sweden to Singapore and her mission to disrupt traditional internal communications strategies. Together, they explore how to engage employees during change initiatives, why generic frameworks fail, and how companies can focus on outcomes over remote work policies.

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With the rise of AI and remote teams, Nellie offers strategic guidance for people and culture leaders on tailoring communication, understanding employee needs, and driving meaningful, measurable transformation.

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Key Points:

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• Traditional internal communications have alarmingly low engagement rates—leaders must rethink their approach.
• Outcome-based strategies are more effective than rigid remote work policies in driving transformation.
• People-first communication means understanding your audience and solving real business problems—not just applying generic frameworks.

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“Even if an airplane can go at a thousand kilometers an hour, we're still really interested as humans in how fast a human can run.” - Nellie Wartoft

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“I don't really see a correlation between successful transformation and remote work policies. On successful transformation, there are so many other things that I think matter much more.” - Nellie Wartoft

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“My advice is to know your audience deeply, understand them, solve for real business challenges and real pain points, not something for just generic people and culture stuff.” - Nellie Wartoft

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“Measure the outcome and keep learning what works and what doesn't work and double down on what works and remove what doesn't.” - Nellie Wartoft